Privacy
Privacy Policy
Effective Date: 2/21/25
1. Introduction
Welcome to VetXpert Solutions (“Company,” “we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of the personal information you provide when using our SaaS platform (“Service”). This Privacy Policy explains how we collect, use, store, and protect your information when you access our website and services related to government benefits recommendations.
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
To provide accurate recommendations and process your application, we may collect the following types of personal data:
a. Personal Information:
Name, date of birth, contact details (email, phone number, address)
Government-issued identification (e.g., Social Security Number, Military ID)
b. Medical Records and Service History:
Military Medical Records and Civilian Medical Treatment Records during service
VA Medical Records (if applicable)
Fitness Reports or Medical Board Proceedings
Deployment Records, Awards, Decorations, and Exposure Logs
Incident Reports, Line of Duty Determinations
Buddy Statements, Unit Records, and Logs
c. Financial and Payment Information:
Payment details for service subscriptions (processed securely through third-party providers)
d. Automatically Collected Data:
Log files, IP addresses, browser type, device identifiers, and usage data through cookies or analytics tools
3. How We Use Your Information
We use your information for the following purposes:
To provide accurate recommendations for government benefits programs
To facilitate secure document storage and retrieval
To process your payments for subscription services
To improve user experience and service efficiency
To comply with legal and regulatory requirements
To connect you with partnered VA Disability Claims Lawyers (only if requested)
4. Data Storage and Security
We implement strict security measures to protect your personal information. All uploaded documents are stored in secured, encrypted cloud storage. Key measures include:
Encryption: All documents and sensitive data are encrypted during transmission and storage.
Access Control: Restricted access to authorized personnel only.
Regular Audits: Continuous monitoring and security assessments.
Data Retention: Personal data is retained only as long as necessary to provide our services or comply with legal obligations.
5. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with:
Trusted Legal Partners: If you request assistance with obtaining military medical records
Government Agencies: As required by law or in compliance with legal proceedings
Third-Party Service Providers: For payment processing, data storage, and analytics (under strict confidentiality agreements)
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal information
Withdraw consent for data processing
Request a copy of your stored data
Opt-out of marketing communications
To exercise any of these rights, please contact us at [email protected].
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze service performance. You can control cookie settings through your browser preferences.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided information, we will take steps to delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
VetXpert Solutions
[Your Contact Address]
[email protected]
