Problem - Solution
Problems veterans face and our solution
The Problem
Veterans face a complicated and time-consuming process when negotiating and filing their disability claims. Human error with VSOs, other external agencies, and the veteran themselves are extremely common. The current system suffers from these issues:
1. Complex Forms:
Manual completion of VA forms (e.g., VA Form 21-526EZ, VA Form 21-4138, VA Form 21-686c, etc.) can be tedious, misunderstood or confusing, and error-prone.
2. Delays and Errors:
Incomplete or incorrect submissions lead to delays or denied claims. Ensuring accuracy and completeness in submissions is therefore crucial to avoid unnecessary complications or risk claim denial.
3. Inefficiency:
The absence of automated and streamlined tools not only increases human error, but also limits the ability of VSOs and legal professionals to efficiently manage multiple claims in a timely manner.
4. Stress and Frustration:
Veterans often face unnecessary stress due to unclear processes and lengthy waiting times.
The Solution
VetExpert Solutions offers a user-friendly application that automates, analyzes thoroughly, and optimizes the claims process:
1. Secure Document Upload:
Allows users to upload medical records, service records (DD-214 forms), and other supporting documents (airborne log, combat awards narratives, burn pit forms, etc.) securely.
2. Automated Data Collection:
The software uses easy to understand guided questions and prompts to collect information and navigate the user through the program.
3. Auto-Fill Technology:
Automatically populates the required VA claim forms based on user responses.
4. Human and Automated Error Validation:
Integrated checks to minimize submission errors.
5. User Review and Manual User Input:
While the software identifies medical conditions relevant to a veteran's VA disability claim, users must review and confirm that all identified issues are accurately documented. If a medical condition is missing, the veteran or VSO can manually add it to the claim. Additionally, the system automates the creation of detailed, templated personal and buddy statements, tailored to the individual’s originally uploaded supporting documents.
6. Secured Cloud-Based Storage:
Ensures HIPAA and PII data is both secure and for authorized users ONLY (Veterans, their VSOs, and VA Claims Lawyers).
7. Error Detection:
Built-in checks for missing or incorrect information before submission.
